FAQ - Frequently Asked Questions
Do you have any questions?
Please feel free to contact us at any time if something concerns you or you have any questions.
Do you have any questions?
What does the condition of the cards indicate?
- Mint: Perfect condition - Flawless
- Near Mint: Booster Fresh Card
- Excellent: Slight signs of wear visible
- Good: Visible wear
The grading of individual cards reflects our own perception and assessment based on our experience. You can see the current condition in the pictures on our website. If you are unsure, please contact us and ask. We will be happy to send you more pictures upon request.
What do you offer?
Originally packaged products, single cards, accessories and everything related to trading cards are part of our product range.
Do you also offer other trading card games?
Currently, we only offer Pokémon products. In the future, we plan to expand to include One Piece, Yu-Gi-Oh!, and more.
Which languages do you offer?
We started with German products and are currently expanding to include English products related to the Pokémon TCG. A few Japanese items can be found in the shop. Our next step is to expand to include Japanese Pokémon products.
Are you a reputable provider?
We opened this reputable shop in February 2023 and started with a relatively manageable portfolio. Therefore, our online shop has very few reviews or recommendations. We offer EVERYTHING in the original! If you're skeptical, feel free to browse the reviews on Cardmarket , where we've been active for much longer. We have a 100% rating there. We would also be very happy to receive a review on TrustedShop.
Is pickup possible?
That's no problem! Simply contact us via the contact form, when ordering an item directly, or via email at info@gameshop-twins.de. We can then process your order personally. We will then refund the shipping costs if the order has already been paid and will get back to you promptly.
Where can I report problems with my order or if I have questions?
Our primary goal is to ensure a smooth and easy transaction for you. Your satisfaction is our priority. If you have any problems or comments, please feel free to contact us using the contact form on the homepage or by email at info@gameshop-twins.de. We strive to continue to develop and improve accordingly – we welcome any constructive feedback from you!
How long does shipping take?
The item will be packaged within one day. The order will be sent to the shipping service provider no later than the day after you place your order (working days only). You will receive the tracking number from us via email. From then on, the delivery time is no longer in our control. However, we have had good experience with receiving your order within two days.